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Optifast® Product Information

What is the OPTIFAST Program?
The OPTIFAST program is a medically supervised weight management program that closely monitors and assesses progress towards better health and emotional well-being. The program combines medical monitoring through a multidisciplinary medical team, lifestyle education, behavioural modification and a high-protein, complete nutrition, portion-controlled meal replacement (OPTIFAST® 900 meal replacement shake).
What is OPTIFAST® 900?
OPTIFAST® 900 is a high-protein, complete nutrition, meal replacement that is used in the OPTIFAST program.
When is OPTIFAST® 900 used?
  • Optifast 900 is used as part of the Optifast Program (question #1).
  • Optifast 900 is also used prior to bariatric surgery to help with weight loss before surgery which can help to lower the risk of complications both during surgery and after surgery. Depending on your pre-surgical medical assessment, your doctor will advise you of how many weeks to take Optifast 900.
How to get OPTIFAST® 900?
OPTIFAST® 900 is not available at retail or in pharmacies and should be taken under supervision of your healthcare provider.

If you are a Health Care Professional, please call 1-800-563-7853 (ext. 7018).

If you are a consumer, please click here to find a clinic near you.
How to prepare OPTIFAST® 900?
Each 54g package of OPTIFAST® 900 powder is mixed with 300mL of water.
What is the Fat source in OPTIFAST® 900?
Canola and soybean oil
What is the Carbohydrate source in OPTIFAST® 900?
 Fructose, corn maltodextrin and cocoa (chocolate flavour)
What is the Protein source in OPTIFAST® 900?
Milk protein isolate
What are the storage Instructions for OPTIFAST® 900?
Store in a cool dry place. If frozen, it may clump and not dissolve properly once mixed. This storage practice is not recommended, but if necessary, let it thaw before mixing.
Can I substitute the water for skim milk when I prepare my OPTIFAST® 900 Shake?
We do not recommend that you substitute the water for skim milk when preparing your OPTIFAST 900 shake. The skim or low fat milk will provide additional calories as well as carbohydrates, and may affect your rate of weight loss.
Where Do I Find An Optifast Clinic?
To find a list of Optifast Clinics in Canada, please click here.
How Do I Receive A Code?
In order to receive a code, you need to be either enrolled in an authorized Optifast clinic program or your an authorized doctor has prescribed Optifast® 900 for you. The authorized clinic manager or your doctor will provide a code to you.

Managing Your Account

I forgot my password
To reset your password, click on the Forgot My Password link on the Account Login page. Enter your email address and we will email you a link to reset your password.
How do I update my account information?
On your account page, click "Edit Address" to update your information.
I am having problems viewing the website.
In order to use this site, you must have "cookies" enabled on your browser. To do this, go to "Tools" on your Internet browser, and then select "Internet Options". From there you will need to adjust your security or privacy settings to allow all cookies. This website will not work properly unless you do this.

Placing Your Order

Do I need an Account to Place an Order?
By setting up an account with us, we are able to track the orders you place, the shipment status, as well as giving you the ability to update your order
What credit cards can I use to pay for my order?
You can pay by Mastercard, and Visa credit. We presently do not accept Maestro, American Express or Diners Club. We apologize for any inconvenience.
Can I order by post/over the phone?
Sorry we only accept online orders.
After I make my payment online, what will appear on my credit card statement?
When you receive your credit card statement, your payment will be made out to “Nestle Health Science”.
I live outside of Canada - Can I order from your website?
This website is for residents of Canada. We do not offer international shipping from this website. If you are interested in the Optifast program, please click here to find the Optifast program in your country of residence.

Once Your Order Has Been Placed

When Will I Receive My Order?
We process orders within 2 business days. Order processing does not occur on weekends or holidays. Once your order is processed, shipping times vary depending on Shipping Method and Shipping Address entered during Checkout. Total delivery time includes Order Processing and Shipping. You will receive email notifications with your order status and shipping updates.
I am uncertain if my order went through?
If we successfully received your order, we will send you an email confirmation. If you need any further assistance please call us at 1-800-565-1871
Can I make changes to my order?
Yes, can make changes to your order within 24 hours of placing it. To change your order, please call us at 1 800 565-1871
I changed my mind, can I cancel my order?
Yes, you are able to cancel your order within 24 hours of placing it. To cancel your order within 24 hours, please call us at 1 800 565-1871
I have not received my order. What should I do?
You should have received an email with a shipping confirmation and a tracking number. You can check the status of your order by clicking on the tracking number link. If you encounter any issues, please call us at 1 800 565-1871 and provide one of our consumer service representatives with your order number.
Can I track my order online?
Yes! As soon as the order is shipped you will receive an email indicating the status of your order. A unique tracking number will be provided to you so you can check the status online.
What if I am not home for the delivery of my order?
All orders are shipped through Canada Post Expedited Parcel delivery service. If you are not home at the time of delivery, a notice will be left to pick the product up
Why can't you leave the product on my doorstep?
We want to maintain a high standard of product quality. To do this, we would like to avoid orders being left outside in uncontrolled weather environments.
The product I received was damaged, or my order was incomplete/inaccurate.
We’re sorry to hear that! Contact us here at your earliest convenience and one of our consumer service representatives will assist you.
What is your refund policy?
We want all our consumers to be satisfied with their orders, so if you feel something is not right please Click Here to contact us immediately at or give us a call at 1 800 565-1871 and we will be more than happy to assist you.

I am a Healthcare Professional

I am a Healthcare Provider - Do I need a code to order product?
Yes, everyone needs a code to order product. Please speak with your Optifast representative to discuss becoming part of the Optifast program