Frequently Asked Questions

The OPTIFAST program is a medically supervised weight management program that closely monitors and assesses progress towards better health and emotional well-being. The program combines medical monitoring through a multidisciplinary medical team, lifestyle education, behavioural modification and a high-protein, complete nutrition, portion-controlled meal replacement (OPTIFAST® 900 meal replacement shake).

USEFUL IN WEIGHT REDUCTION ONLY AS PART OF AN ENERGY-REDUCED DIET.

Optifast® 900 is a powdered meal replacement beverage providing complete nutrition and excellent source of protein. It is nutritionally balanced with carbohydrates, fat, fibre, vitamins and minerals. It is available in 2 flavours: Chocolate and Vanilla.

The Optifast® Weight Management Program is a comprehensive, medically supervised program that limits calorie intake with Optifast® 900, while providing the support and expertise of healthcare professionals. It provides educational resources on nutrition, behaviour modification and healthy living to help your patients achieve their weight loss goals and support their long-term success.

OPTIFAST® 900 is not available at retail or in pharmacies and should be taken under supervision of your healthcare provider.

If you are a Health Care Professional, please call 1-800-563-7853 (ext. 7018).

If you are a consumer, please click here to find a clinic near you.

Each 54g package of OPTIFAST® 900 powder is mixed with 300mL of water.

Canola and soybean oil

Fructose, corn maltodextrin and cocoa (chocolate flavour)

Milk protein isolate

Store in a cool dry place. If frozen, it may clump and not dissolve properly once mixed. This storage practice is not recommended, but if necessary, let it thaw before mixing.

We do not recommend that you substitute the water for skim milk when preparing your OPTIFAST 900 shake. The skim or low fat milk will provide additional calories as well as carbohydrates, and may affect your rate of weight loss.

To find a list of Optifast Clinics in Canada, please click here.

In order to receive a code, you need to be either enrolled in an authorized Optifast clinic program or your an authorized doctor has prescribed Optifast® 900 for you. The authorized clinic manager or your doctor will provide a code to you.

To reset your password, click on the Forgot My Password link on the Account Login page. Enter your email address and we will email you a link to reset your password.

On your account page, click "Edit Address" to update your information.

In order to use this site, you must have "cookies" enabled on your browser. To do this, go to "Tools" on your Internet browser, and then select "Internet Options". From there you will need to adjust your security or privacy settings to allow all cookies. This website will not work properly unless you do this.

While we usually ship the products within 2-4 business days, we are currently experiencing delays. We recommend placing the order as soon as possible considering the shipping delays.

By setting up an account with us, you receive the following features:

- Ability to track your package.
- Updates on Shipment status.

You can pay by Mastercard or VISA. We also accept Visa Debit and Mastercard Debit. We do not accept Amex, Maestro, American Express or Diners Club, or US issued credit cards.

Sorry we only accept online orders.

When you receive your credit card statement, your payment will be made out to “Nestle Health Science”.

The payment may be declined for multiple reasons, please confirm the following:
- You paid using Mastercard or Visa. Nestle Health Science does not accept Amex, Maestro, American Express, Diners Club, or US issued credit cards.
- The billing address matches the address used on the credit card. If the steps listed above were followed, please wait 24 hours and try again. Contact your financial institution if your payment continues to be declined after 24 hours.

This website is for residents of Canada. We do not offer international shipping from this website. If you are interested in the Optifast program, please click here to find the Optifast program in your country of residence.

Yes, we offer free standard shipping on all orders over $50 excluding Optifast products. No code is required at checkout.

We process orders within 2 business days. Order processing does not occur on weekends or holidays. Once your order is processed, shipping times vary depending on Shipping Method and Shipping Address entered during Checkout. Please track your package using your tracking number provided. Total delivery time includes Order Processing and Shipping. You will receive email notifications with your order status and shipping updates.

If you didn’t receive an email confirmation, please check your “Spam” folder for the following address: nestlehealthscience@nestle.ca
Please contact us at 1-800-565-1871 if it is not in your “spam” folder.

If we successfully received your order, we will send you an email confirmation. If you need any further assistance please call us at 1-800-565-1871

All orders are final sale. Please check your order prior to checkout. We cannot accept returns due to the nature of our products.

All orders are final sale. Please check your order prior to checkout. We cannot accept returns due to the nature of our products.

You will receive emails with a shipping confirmation and a tracking number once your order has been shipped. You can check the status of your order by clicking on the tracking number link. If you encounter any issues, please call us at 1 800 565-1871 and provide one of our consumer service representatives with your order number.

Please use the tracking number in your Confirmation email to track your package with Canada Post. Canada Post provides updates to shipping times throughout the delivery process. We advise that you please monitor your tracking number with Canada Post for any delays and contact Canada Post support for any assistance.

All orders are shipped with Canada Post. All orders are shipped with a signature required upon delivery. If you are not home, a notice will be left and the package will be taken to a Canada Post outlet for you to pick up.

We’re sorry to hear that! Contact us here at your earliest convenience and one of our consumer service representatives will assist you.

Due to the nature of our products, we cannot accept returns. Before placing your order, please review it carefully to ensure accuracy.

Yes, everyone needs a code to order product. Please speak with your Optifast representative to discuss becoming part of the Optifast program

If a patient meets certain criteria, the following products may be reimbursed– please consult your health care provider to learn more.

Ontario – visit page 129
Quebec – visit page 127
Alberta – visit page 125

Click to learn more.